Taxonomy II Part IV (Patient Appointments Management)

(31 May 2006 01:10)

NATIONAL PROJECT ON THE COMMUNITY BENEFITS

OF FAMILY MEDICINE RESIDENCY PROGRAMS

CUMULATIVE QUESTIONNAIRE RESPONSES

TAXONOMY SECTION II PART IV

(Patient Appointments Management)

SD II.6 (New) What procedures do you use to manage patients who miss appointments or otherwise do not come to clinics?

Telephone calls? Yes __ No __

Yes:

UCSD Traditional

Scripps Chula Vista

UCSD St Vincent         (where possible)

UC Irvine

White Memorial

Durant

OSU Tulsa                   (patients are called 24 hours before appointments)

USC Univ & SG

Modesto

Saints

Whittier

Pomona

Stockton

Louisville

MCE Birmingham

Glendale

OU Oklahoma City

Dayton Community

Miami Valley

Decatur

Mercer

No:

Riverside                      (not staffed)

Indiana U Methodist

Arrowhead

Loma Linda

OU Tulsa

U. S. Mail? Yes __ No __

Yes:

White Memorial            (postal correspondence)

Riverside                      (postal reminders, but no concerted effort for multiple reminders, where no return is perceived)

Durant                          (primary mechanism)

OSU Tulsa                   (used after missed appointment)

USC Univ & SG

Modesto

Saints

Indiana U Methodist

Whittier

Pomona

Arrowhead

Loma Linda

Stockton

Louisville

MCE Birmingham         (sometimes)

Glendale

OU Tulsa

OU Oklahoma City

Dayton Community

Miami Valley

Decatur

Mercer

E-mail messages? Yes __ No __

Yes:

OU Oklahoma City      (not normally anyone from vulnerable populations)

No:

UCSD Traditional

Scripps Chula Vista

UCSD St Vincent         (considering doing it)

UC Irvine

White Memorial

Riverside

Durant

OSU Tulsa

USC Univ & SG

Modesto

Saints

Indiana U Methodist

Whittier

Pomona

Arrowhead

Loma Linda

Stockton

Louisville

MCE Birmingham

Glendale

OU Tulsa

Dayton Community

Miami Valley

Decatur

Mercer

Describe any other procedures utilized:

UCSD                          (night clinics)

Scripps Chula Vista      (open access scheduling)

Modesto                      (we send public health officials out after communicable disease patients who miss appointments)

Saints                           (we provide for same day appointments; we have a “three strikes and you are out” policy)

Stockton                      (we send the sheriff if tests for communicable diseases come up positive)

OU Oklahoma City      (we eliminate habitual mis-users; if too many missed appointments occur, care is terminated and the patient in replaced with someone else)

Miami Valley                (we use a service called Telebox that calls patients before they appointments.  They can miss three appointments on a 12-month rolling basis; after that, they move into a “transfer out” mode)

Decatur                        (we call ahead of time through an automated system; we call them personally after two missed appointments)